South East Leadership Academy

I’m a Person Too – Action Learning sets to support frontline workers encountering aggression and antisocial behaviour

About the session:

It is widely recognised that the pressures of the last two years through the Covid 19 pandemic have been intense, with huge burdens carried by our health and care services. Long waits for care and changes to the way care can be accessed have caused immense frustration in the system and we know that health and care staff are now facing unprecedented levels of aggression and verbal abuse from patients and others as the pressures continue to rise. This increases the risk of burnout and exhaustion for those already persevering in difficult conditions.

This offer is a set of three sessions for frontline workers encountering aggression or antisocial behaviour to come together in small groups to:

  • Express current fears and frustrations
  • Be heard in a supportive, safe space
  • Hear from colleagues encountering similar levels of stress
  • Share insights and practical thoughts/ideas for moving forwards

Who are these workshops for:

This session is targeted at both clinical and non-clinical frontline workers and maybe particularly relevant for you if you are a receptionist, business manager, provide care in the community or work in any heavily patient focused role in a healthcare organisation.

Book your Place:

These have been designed as 3 successive workshops so please book onto the group where you can attend all 3 workshop dates.

Group One please click here to book

  • Session 1: Tuesday 19th April 2022 – 9.30am – 11am
  • Session 2: Tuesday 3rd May 2022 – 12pm – 1.30pm
  • Session 3: Wednesday 25th May 2022 – 9.30am – 11am

Group Two please click here to book

  • Session 1: Tuesday 19th April 2022 – 2.30pm – 4pm
  • Session 2: Tuesday 3rd May 2022 – 3pm – 4.30pm
  • Session 3: Wednesday 25th May 2022 – 3pm – 4.30pm

Group Three please click here to book

  • Session 1: Tuesday 19th April 2022 – 12pm – 1.30pm
  • Session 2: Tuesday 3rd May 2022 – 9.30am – 11am
  • Session 3: Wednesday 25th May 2022 – 12pm – 1.30pm

If you are unable to attend any of the sessions above please register via our Expression of Interest page, this will help us to understand the demand for our programmes and plan accordingly. You will also be notified when we release new dates for this workshop.

If your circumstances change and you can no longer attend, please email [email protected]

The session will be delivered virtually on Zoom

About the Facilitator

The sessions will be facilitated by Dr Jeanne Hardacre, Founding Director of Impact4Health (www.impact4.co.uk), which is a specialist leadership, OD and culture change consultancy.

Among a wide range of NHS teams, Jeanne is supporting several primary care practices, PCNs and practice manager forums with their leadership in a virtual context.