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Leadership Espresso – Challenging Conversations


About this session:

In this workshop, we’ll look at the important factors of what a challenging conversation is, what makes it challenging, and what holds us back and what can help us. Important elements to confidently having a challenging conversation include knowing your people, building trust, showing empathy and listening, whilst managing your own thoughts, feelings and emotions as well as those of others. You will be learning and sharing your examples and tips with other colleagues in like-minded situations to help support and each other.

The session will be delivered virtually on Microsoft Teams

Learning Outcomes:

By the end of the 90 minutes, we will aim to help you:
• Understand and explore the fundamentals; what is a challenging conversation, what makes it challenging, and what holds us back and what can help us
• Manage yourself and others in a challenging conversation/situation
• Feel confident to apply some practical tools when you next find yourself in a challenging conversation
• Learn, share and grow with other colleagues in like-minded situations to help support each other

Who the session is for:

The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.


Reserve a place via our RSVP booking system below. If your circumstances change and you can no longer attend, please email [email protected]

Although we will be able to see your name and email address upon submission, once extrapolated this data will be anonymised. We appreciate your support in providing this information, which will help us to ensure our leadership development interventions are widely accessible and inclusive.

Our Commitment 

We are committed to making our training as accessible as possible (please see our accessibility page for what is currently available), we are aware that there is more that we can be doing. Please do contact us if there are any reasonable adjustments that we can make to support you to be able to attend this session. [email protected]t 

About the Facilitator

Emma Fulton, Leadership Development Manager

As a Leadership Development Manager in the SELA, Emma works with leaders, teams & systems to support and enhance their self-awareness, skills & behaviours, dynamics, team understanding and team effectiveness. She is the Digital Learning Lead for the South East, and is a key contact for Coaching and Mentoring. Qualified as an MBTI facilitator, EQi, HLM 360 and an Executive coach Emma realised early on that her passion and purpose is to encourage the growth of others and, when coaching, seeing those light bulb moments is what drives her to continue to encourage individuals by providing them the time and space to think, and bring their best self to work each and every day.