For staff responsible for patient engagement and experience
About the Programme
We are delighted to invite you to attend a virtual version of our popular ‘Reaching Out’ programme to be held during May and June 2022.
During this programme participants will:
- Meet other patients and carers who are working to improve care
- Hear from inspiring speakers about what they have achieved
- Learn how the NHS is changing
- Meet people who work in the NHS and want the voice of patients and carers to be heard
- Gain confidence challenging professional assumptions and promoting inclusive language
- Experience individual mentoring
Is this programme for me?
The programme is designed for staff with responsibility for patient engagement and/or experience.
The course is highly interactive throughout, so come prepared to share your experiences and ideas and to learn from those of fellow participants.
How will the programme be delivered?
The programme will be delivered in weekly sessions as per the programme below. Each seminar builds on the one before so participants should plan to attend them all.
The programme will be delivered via Microsoft Teams and participants will be able to access it from a PC, laptop or tablet. If additional access support is required please let us know.
Please note: the first two sessions for each programme will be run at different times on the same day.
11th May 09:00 – 12:00 | Session 1 – Roles and Responsibilities – Introduction to the Reaching Out Programme – Getting to know each other – Small group work with Coaches |
18th May 09:00- 12:00 | Session 2 – Patients as Partners – Making Data count – Working Together – Conversations across Difference – Mitigating Power Imbalance – Guest Speaker: Julie Southcombe, Patient Leader and founding member of regional Citizen’s Academy |
The rest of the sessions will be held jointly with those from the Effective Patient Leader Programme.
25th May 09:00 – 12:00 | Session 3 – Reaching Out – Guest Speaker: Stephen Bitti, CEO of Healthwatch Kingston-on-Thames – Guest Speaker: Jonathan Lees, Managing Director & Founder of Good Company Trust – How does Healthwatch do it? – Meeting less heard people where they live – Developing your networks – Making new connections |
8th June 2022 09:00 – 12:00 | Session 4 – Question Time! – ‘Why does Patient Experience and Engagement Matter to NHS Boards?’ – What’s changing the NHS? – Senior leaders answer your questions |
| 15th June 2022 09:00 – 12:00 | Session 5 – Planning Your Next Steps – Working in trios with a coach: Creating your personal strategy and action plan – Small group discussions: On topics of your choice |
| 21st Sept 2022 09:00 – 12:00 | How is it going? – Catch up on progress with personal strategy and action plan – Small group work with coaches |
Please see the Reaching Out Flyer for full details of each programme, a detailed breakdown of each session, and information about the facilitators.
Submit an Application
APPLICATIONS HAVE NOW CLOSED. All applications will be subject to shortlisting and successful delegates will be notified of the outcome of their submission by Friday 29th April 2022.