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Leadership Espresso: Supporting you with meaningful mediation skills


The South East Leadership Academy are pleased to introduce a new learning programme; Supporting you with Meaningful Mediation Skills, which provides you with an opportunity to explore and apply a range of approaches in the management and resolution of workplace conflict. Conflict at work can be stressful, time consuming and disruptive for those directly involved and also those within the team and / or department who are indirectly involved. Responding to conflict when it arises and addressing the root cause at the earliest opportunity can reduce how wide reaching and entrenched the conflict becomes and help to limit the negative residual impact that can often ripple through a team.

Mediation is about working with employees’ central to the conflict situation, to help them understand the key issues, determine possible solutions and how to move forward beyond the conflict.

These sessions focus on the skill of mediation and will provide time for you to learn new tools and techniques to support yourself and your teams in addressing conflict. This programme is designed to refresh and refine your skills in how to respond or facilitate the resolution of conflict in the workplace.

Described below is a summary of the programme, it is important to note that this programme has been designed for and aimed at people experiencing current or ‘live’ situations where they have a direct role in supporting the resolution of a conflict situation.

The programme is delivered by Noelle Davies a qualified Workplace Mediator & Conflict Coach who works across a range of public and private sector industries as a conflict expert.