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Leadership Espresso – Exploring workplace conflict and how mediation can help


Workplace conflict of any sort, ranging from a process disagreement to personal conflict can be stressful, time consuming and disruptive for those directly & indirectly involved. Responding to conflict when it arises and addressing the root cause at the earliest opportunity can reduce how wide reaching and entrenched the conflict becomes and help to limit the negative residual impact that can often ripple through a team.

Mediation is about working with the employees who are central to the conflict situation.  Helping them understand the key issues, determine possible solutions and how to move forward beyond the conflict.

This espresso learning session will give you an interesting and meaningful guide through critical elements of conflict, why it exists and what we can do about it when it arises in our workplace. It will be a combination of shared experience, useful model and practical tips & language to use after the session.  The content is aimed at conflict in the workplace, its impacts on individuals and the wider team, why it exists and how mediation skills can be utilised to minimise and reduce the frequency of situations arising. This session will focus on the areas detailed below and provide individuals with the knowledge, insight and know-how in using conflict questions to address conflict confidently, in order to resolve matters independently.


  • Changing world of work – why this connected to conflict in the workplace
  • What are the components & context of conflict?
  • What is my role as manager in the conflict?
  • How to address conflict before mediation
  • Workplace mediator model (tools and skills) & conflict resolution model (tools and skills)
  • Understanding starting positions in a team mediation

Who is this session for?

The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.

Book your Place:

Reserve a place via our RSVP booking system below. The joining instructions, including the meeting room link, will be sent one week prior to the session. If your circumstances change and you can no longer attend, please email [email protected]

Although we will be able to see your name and email address upon submission, once extrapolated this data will be anonymised. We appreciate your support in providing this information, which will help us to ensure our leadership development interventions are widely accessible and inclusive.

When an event has reached capacity a waiting list will become available. The waiting list allows us to gauge interest in a programme and to fill any spaces that may become available due to cancellations. However, please note that by signing up to the waiting list this is not a confirmation of place, an email will be sent out advising you of a place with the necessary information if a cancellation does so occur.

The session will be virtually

About the Facilitators

Noelle Davies, Workplace Mediator

Delivered by Noelle Davies a qualified Workplace Mediator & Conflict Coach who works across a range of public and private sector industries as a conflict expert.