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Challenging Conversations (Primary care) – Leadership Espresso


About this session:

In this workshop, we’ll look at the important factors of what a challenging conversation is, what makes it challenging, and what holds us back and what can help us. Important elements to confidently having a challenging conversation include knowing your people, building trust, showing empathy and listening, whilst managing your own thoughts, feelings and emotions as well as those of others. You will be learning and sharing your examples and tips with other colleagues in like-minded situations to help support and each other.

The session will be delivered virtually on Microsoft Teams

Learning Outcomes:

By the end of the 90 minutes, we will aim to help you:
• Understand and explore the fundamentals; what is a challenging conversation, what makes it challenging, and what holds us back and what can help us
• Manage yourself and others in a challenging conversation/situation
• Feel confident to apply some practical tools when you next find yourself in a challenging conversation
• Learn, share and grow with other colleagues in like-minded situations to help support each other

Who the session is for:

This workshop is for leaders within Primary Care who want to engage in healthy dialogues with their colleagues and may need to plan for some difficult conversations. This maybe particularly relevant for managers and team leaders and we welcome those in additional roles in Primary Care.


BOOKINGS HAVE NOW CLOSED FOR THIS SESSION. If your circumstances change and you can no longer attend, please email [email protected]

About the Facilitator

Jayne Beresford, Primary Care Programme Manager

Jayne is a Business Psychologist who has worked for many years as and Organisation Development (OD) Consultant in a number of contexts across the public and private sector. She has led major culture change programmes alongside leadership development programmes and other consultancy projects to enable teams, individuals and organisations to move through change and complexity. Jayne is the Primary Care Programme Lead and as part of this she works with individuals, teams and networks across the South East to support the growth and maturity of Primary Care Networks and to grow and develop leaders within that. Jayne is also an experienced coach, accredited in a number of psychometric tools and believes strongly in empowering leaders through their own insights to create the cultures of inclusion and compassion that we believe in.