About this session:
In this workshop, we’ll look at the important factors of what a challenging conversation is, what makes it challenging, and what holds us back and what can help us. Important elements to confidently having a challenging conversation include knowing your people, building trust, showing empathy and listening, whilst managing your own thoughts, feelings and emotions as well as those of others. You will be learning and sharing your examples and tips with other colleagues in like-minded situations to help support and each other.
Learning Outcomes:
By the end of the 90 minutes, we will aim to help you:
• Understand and explore the fundamentals; what is a challenging conversation, what makes it challenging, and what holds us back and what can help us
• Manage yourself and others in a challenging conversation/situation
• Feel confident to apply some practical tools when you next find yourself in a challenging conversation
• Learn, share and grow with other colleagues in like-minded situations to help support each other
Who the session is for:
The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.
Book your place
If you are unable to attend any of the sessions above please register via our Expression of Interest page, this will help us to understand the demand for our programmes and plan accordingly. You will also be notified when we release new dates for this workshop.
If your circumstances change and you can no longer attend, please email [email protected]
The session will be delivered virtually on Microsoft Teams
About the Facilitator
Emma Fulton, Leadership Development Manager
As a Leadership Development Manager in the SELA, Emma works with leaders, teams & systems to support and enhance their self-awareness, skills & behaviours, dynamics, team understanding and team effectiveness. She is the Digital Learning Lead for the South East, and is a key contact for Coaching and Mentoring. Qualified as an MBTI facilitator, EQi, HLM 360 and an Executive coach Emma realised early on that her passion and purpose is to encourage the growth of others and, when coaching, seeing those light bulb moments is what drives her to continue to encourage individuals by providing them the time and space to think, and bring their best self to work each and every day.