South East Leadership Academy
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Challenging Conversations – Leadership Espresso


About this session:

In this workshop, we’ll look at the important factors of what a challenging conversation is, what makes it challenging, and what holds us back and what can help us. Important elements to confidently having a challenging conversation include knowing your people, building trust, showing empathy and listening, whilst managing your own thoughts, feelings and emotions as well as those of others. You will be learning and sharing your examples and tips with other colleagues in like-minded situations to help support and each other.

The session will be delivered virtually on Microsoft Teams

Learning Outcomes:

By the end of the 90 minutes, we will aim to help you:
• Understand and explore the fundamentals; what is a challenging conversation, what makes it challenging, and what holds us back and what can help us
• Manage yourself and others in a challenging conversation/situation
• Feel confident to apply some practical tools when you next find yourself in a challenging conversation
• Learn, share and grow with other colleagues in like-minded situations to help support each other

Who the session is for:

This workshop is for leaders within Primary Care who want to engage in healthy dialogues with their colleagues and may need to plan for some difficult conversations. This maybe particularly relevant for managers and team leaders and we welcome those in additional roles in Primary Care.


Reserve a place via our RSVP booking system below. If your circumstances change and you can no longer attend, please email [email protected]

About the Facilitator

Emma Fulton, Leadership Development Manager

As a Leadership Development Manager in the SELA, Emma works with leaders, teams & systems to support and enhance their self-awareness, skills & behaviours, dynamics, team understanding and team effectiveness. She is the Digital Learning Lead for the South East, and is a key contact for Coaching and Mentoring. Qualified as an MBTI facilitator, EQi, HLM 360 and an Executive coach Emma realised early on that her passion and purpose is to encourage the growth of others and, when coaching, seeing those light bulb moments is what drives her to continue to encourage individuals by providing them the time and space to think, and bring their best self to work each and every day.

Challenging Conversations RSVP Ticket

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