Developing Outstanding Leadership in Primary Care
During the next few years, primary care will undergo enormous changes to meet the ambitions of the NHS Long Term Plan.
The pressures of an ageing population, the need for better health outcomes, recruitment and retention issues, an increased use of technology, the introduction of Integrated Care Systems, and greater collaboration through Primary Care Networks all present leadership challenges for those working in primary care.
Leaders will need to work more collectively across networks and systems, to be visionary in designing future services, and more effective in leading their teams to help improve the quality of patient care and the health and well-being of local communities.
This e-book has been compiled to support the primary care workforce by highlighting all the programmes that the NHS Leadership Academy has to offer. Click on the link below to download a copy.
Challenging Conversations (Primary care) – Leadership Espresso
In this workshop, we’ll look at the important factors of what a challenging conversation is, what makes it challenging, and what holds us back and what can help us. Important elements to confidently having a challenging conversation include knowing your people, building trust, showing empathy and listening, whilst managing your own thoughts, feelings and emotions as well as those of others. You will be learning and sharing your examples and tips with other colleagues in like-minded situations to help support and each other.
- Tuesday 12th October 10:00 – 11:30 (Primary Care Only)
- Thursday 25th November 09:30 – 11:00 (Primary Care Only)
Leading without Formal Authority in Primary Care
About the Event
We are delighted to invite you to attend a virtual ‘Leading without Formal Authority in Primary Care’ espresso workshop.
Leading in primary care is a daily juggling act, balancing the needs of your patient population with PCN-wide developments. Some aspects of your leadership require everyday organising and managing of colleagues and services you’re responsible for. Other aspects involve complex influencing across your local area, engaging a wide range of people in a context where you don’t have formal authority.
This virtual workshop provides some protected ‘headspace’ and ‘thinking time’ for busy practice managers, primary care practitioners and other key primary care colleagues to consider:
- What are the differences between leading in a hierarchical context and influencing across networks?
- Which aspects of my work are best achieved through a conventional management approach and which aspects require a more networked approach to leadership?
- What are my key challenges in influencing beyond my sphere of authority?
- How do I apply this learning to my everyday work as a leader in primary care?
You will be encouraged to consider thought-provoking ideas, share views, discuss issues with colleagues, reflect on your own practice, apply your learning to your own context and ask any questions you have.
Who will Facilitate the Event?
The workshop will be facilitated by Dr Jeanne Hardacre, Founding Director of Impact4Health, which is a specialist leadership, OD and culture change consultancy.
Among a wide range of NHS teams, Jeanne is supporting several primary care practices, PCNs and practice manager forums with their leadership in a virtual context.
When is the Event?
You can choose between two different session times.
- Wednesday October 20th 13:00 – 14:30
- Tuesday December 7th 10:00 – 11:30
We would ask that you attend the event 10 minutes before it is due to start to ensure that we can help you with any technology problems should they arise.
We hope that you will be able to join us!
How do I Register?
Please use the following link to register for this session. Please be aware you will be given an option of both sessions, please select one.
Please register here.
Chairing Impactful, Inclusive and Productive Meetings Workshop
How many times have you heard the expression, ‘I couldn’t get any work done because I was in meeting all day’? We sometimes have the view that meetings aren’t work – or that they get in the way of what we’re really supposed to be doing. And yet you could say that meetings are the work; in order to make decisions, to collaborate effectively, to share information, to involve everyone who needs to be involved, to demonstrate public accountability, we need to meet with others.
‘Never doubt that a small group of concerned, committed citizens can change the world. Indeed, it is the only thing that ever has.’ Margaret Mead
This objectives of this 3-hour workshop are:
- To explore and practise some of the key skills involved in chairing and handling successful, productive meetings
- To explore and practise how to:
- Begin and end meetings well
- Chair and/or participate in challenging or difficult meetings
- To help you feel more confident in chairing meetings
The style of the workshop:
- The workshop has been designed to be interactive and participative.
- There will be a mixture of theory and practical exercises with the intention of bringing the theory to life and exploring the practical application of the techniques and strategies on offer
Who is it for?
This virtual event is for Senior leaders in Primary Care, particularly relevant for Clinical Directors and PCN Managers.
The team delivering the workshop:
The team delivering the workshops are from an organisation called Practive. Practive is a leadership development consultancy that has been designing and delivering developmental workshops for NHS staff at all levels for approaching 20 years.The Practive team delivering this workshop will be Philippa Williams and Adam Woodroffe. For more information, visit Practive’s website at www.practive.net
Date and how to apply
To apply for this workshop on Tuesday, 2nd November 2021 13:00-16:00, please complete the booking form here.
Only a limited number of places are available therefore places will be allocated shortly after receipt of application. Closing date is Friday 15th October 2021 or once all places are full. You will receive a separate email to confirm your place.
This workshop will be delivered virtually via Zoom. Please ensure you have accessibility for this platform in order to attend.
Invitation to Express Interest in Our Innovative Collaborative Practice Programme
We would like to invite GP practices to express interest in a Collaborative Practice Programme that we are launching in the south East in October. The aim of this programme is to work in place to:
- Improve patient care, particularly for people living with long term conditions or those who visit their GP frequently with social, non-clinical problems.
- Develop a new skill set for staff in general practices, equipping them to work collaboratively with local people as partners
- Improve morale and retention of staff at a time when primary care is facing a staffing crisis
- Consider the future sustainability of general practice by meeting non-clinical needs differently, giving clinicians more time to do what they are trained to do
- Provide wraparound support to social prescribing link workers and other roles in the practice/PCN and strengthen closer working with local voluntary and community groups
We also aim to enable sharing learning and best practice across the South East practices taking part. For more information, click here.
We will be hosting a formal introduction and QA session with the provider on Thursday 23rd September, 12:15 – 13:15 via this link and will subsequently be asking for expressions of interest by Friday 1st October.
Facilitated Learning Sets for PCN Managers – Hampshire & Isle of Wight
Why a Facilitated Learning set:
This session is an opportunity for you to come together in a learning space shaped to your needs, recognising the diverse challenges that PCN Managers are dealing with at this time. This will be a facilitated session to enable you to explore the complex issues facing you to gain a deeper understanding of them. You will have the opportunity to work with a small group of peers to build trust, explore ways forward and draw on practical advice.
These sessions will be delivered virtually via Zoom
During the session you will have:
- A space to learn and share together what is working,
- Support from colleagues working on similar issues in a facilitated environment,
- Support to work through current problems and think through ways forward
- Help to identify your needs and where/how to find further support for these
- Access to practical inputs around some of the challenges you identify
Who the session is for:
The sessions are open to all Primary Care Network Managers across Hampshire and the Isle of Wight.
Dates and times:
The learning sets will run on the following days:
- Wednesday 21st July 09:00-12:30
- Thursday 23rd September 13:00 – 16:30
Book your place:
If you are interested, please email the team via [email protected]
Primary Care Leadership Co-Creation Session
What leadership development do you and your teams need right now?
What support do you need over the transitions you will face in the next year?
Come and help us to co-create the leadership development that you and your colleagues need from the South East Leadership Academy. We are looking to enrich our offer into Primary Care over the year ahead and to ensure we do this in partnership with you as our Primary Care leaders delivering health and care across the South East. Equipping you with the leadership skills you need will be key as we move though phases of learning from the Covid pandemic, operational challenges and changes to our ways of working that ICS and PCN development will continue to bring. That is why we want to hear from you.
Please email us on [email protected] and share the needs you and those you work with have around leadership development and let us know what leadership development works well.
The Power of Coaching Techniques Programme
An introduction to coaching and skills you can use to support your Primary Care Network Development.
The programme will reflect on the rapid changes COVID has bought about the way we work and designed to equip primary care staff with the understanding, tools, and skills that using a coaching approach can bring to support your Primary Care Network (PCN) to develop and evolve.
For PCNs, operating in the context of increasing complexity and ambition requires the ability to build relationships, listen and talk openly, to set aside preconceived ideas of best practice and truly collaborate. This, in turn, needs a leadership shift from ‘problem-solver’ to ‘coach’. Evidence tells us the development of these vital coaching skills can build confidence, develop non-clinical leadership skills and support change.
This programme has been developed to support anyone who is working to bring about changes to support their PCN development, and is aimed at those who are relatively new to coaching or who have had some experience but little formal coaching training.