South East Leadership Academy

Espressos and Workshops

Challenging Conversations (Primary care) – Leadership Espresso

In this workshop, we’ll look at the important factors of what a challenging conversation is, what makes it challenging, and what holds us back and what can help us. Important elements to confidently having a challenging conversation include knowing your people, building trust, showing empathy and listening, whilst managing your own thoughts, feelings and emotions as well as those of others. You will be learning and sharing your examples and tips with other colleagues in like-minded situations to help support and each other.

Chairing Impactful, Inclusive and Productive Meetings workshop

How many times have you heard the expression, ‘I couldn’t get any work done because I was in meeting all day’? We sometimes have the view that meetings aren’t work – or that they get in the way of what we’re really supposed to be doing. And yet you could say that meetings are the work; in order to make decisions, to collaborate effectively, to share information, to involve everyone who needs to be involved, to demonstrate public accountability, we need to meet with others.

‘Never doubt that a small group of concerned, committed citizens can change the world. Indeed, it is the only thing that ever has.’ Margaret Mead

This objectives of this 3-hour workshop are:

  • To explore and practise some of the key skills involved in chairing and handling successful, productive meetings
  • To explore and practise how to:
  • Begin and end meetings well
  • Chair and/or participate in challenging or difficult meetings
  • To help you feel more confident in chairing meetings

The style of the workshop:

  • The workshop has been designed to be interactive and participative.
  • There will be a mixture of theory and practical exercises with the intention of bringing the theory to life and exploring the practical application of the techniques and strategies on offer

Who is it for? 

This virtual event is for Senior leaders in Primary Care, particularly relevant for Clinical Directors and PCN Managers.

Date and how to apply:

To register for this workshop on the 9th March 2022, 13:00 – 16:00, please complete the form here.  

Closing date: Friday 25th February 2022.

The team delivering the workshop:

The team delivering the workshops are from an organisation called Practive. Practive is a leadership development consultancy that has been designing and delivering developmental workshops for NHS staff at all levels for approaching 20 years.The Practive team delivering this workshop will be Philippa Williams and Adam Woodroffe.  For more information, visit Practive’s website at

Facilitated Learning Sets for PCN Managers

Why a Facilitated Learning set:

These sessions are an opportunity for you to come together in a learning space shaped to your needs, recognising the diverse challenges that PCN Managers are dealing with at this time. These will be facilitated sessions to enable you to explore the complex issues facing you to gain a deeper understanding of them. You will have the opportunity to work with a small group of peers to build trust, explore ways forward and draw on practical advice.

Learning Objectives:

During these sessions you will have:

  • A space to learn and share together what is working
  • Support from colleagues working on similar issues in a facilitated environment
  • Support to work through current problems and think through ways forward
  • Help to identify your needs and where/how to find further support for these
  • Access to practical inputs around some of the challenges you identify

Who these sessions are for:

The sessions are open to all Primary Care Network Managers across the South East Region.

Dates and times:

There will be two Learning sets to choose from. For the dates and times of each learning set, please see below:

Learning set 1:

  • Session 1: Wednesday, 23rd February at 9:30 – 12:30
  • Session 2: Tuesday, 29th March at 13:30 – 16:30
  • Session 3: Tuesday, 26th April at 9:30 – 12:30

Learning set 2:

  • Session 1: Wednesday, 2nd March at 13:30 – 16:30
  • Session 2: Tuesday, 29th March at 9:30 – 12:30
  • Session 3: Tuesday, 26th April at 13:30 – 16:30

Please note that the sessions are not stand-alone, you need to ensure that you are available for all 3 Learning set dates.

Book your place:

Please only register for one of the Learning sets below:

  • To book a place on Learning set 1, please click here
  • To book a place on Learning set 2, please click here

These session will be delivered virtually via Zoom 

Who will Facilitate the Event?

The workshop will be facilitated by Dr Jeanne Hardacre, Founding Director of Impact4Health, which is a specialist leadership, OD and culture change consultancy.

Among a wide range of NHS teams, Jeanne is supporting several primary care practices, PCNs and practice manager forums with their leadership in a virtual context.

If you would like to discuss this offer before signing up, you can contact Jeanne on [email protected].

The Psychology of NowSupporting You and Your Teams

Designed for People Leading Teams in Primary Care

A series of two virtual ‘Espresso’ bitesize learning sessions have been designed to provide you with an connect with peers, share experiences and gain the opportunity to learn new tools and approaches to support yourself and your practice teams. Described below is a summary of what each session will focus on. The sessions are designed to be stand alone, discrete session however the sessions are complimentary to the other.

Each session will be delivered by Rebekah Giffney a Chartered Occupational Psychologist who work extensively with the NHS and in particular Primary Care.

What to expect in these sessions

The sessions are participative and active. Rebekah uses breakout rooms, interactive feedback tools ( and group discussion. We would ask that you come prepared to have your camera’s on to support the interactive and people centred nature of the session.

The sessions are designed to be a warm, relaxed and honest space, for people to share their experiences and connect with colleagues. Much of the issues and challenges you may be facing with your teams and colleagues will be shared by others and we know that realising ‘you aren’t the only one’ often serves to offer comfort and strength.

For Rebekah, the measure of how good any development session is, comes down to – what you end up doing after the session is over . . . . So, these sessions are about practical application; what you do when you are back at your desk, in your next next meeting or with your team – where ever possible Rebekah will provide you with things you can use, do or try.

These sessions will be virtually delivered on Zoom.

Who the session is for:

This virtual event is for colleagues working in Primary Care in the South East region, who is currently responsible for supporting or leading or managing others in their Practice or PCN. 

Please see below more information of each of the espressos including dates and how to register:

Supporting yourself and your Team – Behaviours and the challenge of everyday interactions Espresso

The session focuses on the psychology of now and the impact of the current context on individuals. It emphasises the power of effective communication, including levels of listening and the importance of creating moments of connection during increased times of pressure, workload and secondary stressors. We explore the potential impact of our current context on behaviours and what many people may be seeing or experiencing as they work across the Practice of PCN team. The session will support individuals who are required to lead or support others in how they think, listen, care and connect with their teams.

Sustaining a Good Team Culture – Moving Forward Together Espresso

The session will focus on exploring how managers and team leads in Primary care can continue to cultivate a good team culture, exploring the impact on teams, potential conflicts and how to support a team to build and process together through a period of intense pressure and adversity. The session includes a ‘how to’ guide on running a team meeting. The session will support individuals who are required to lead or support others in how they support and develop their teams.

About the facilitator, Rebekah Giffney:

Rebekah is an experienced Chartered Occupational Psychologist, with more than 18 years’ experience working with individuals, teams and organisations.

Rebekah is passionate about helping people realise their full potential. With her team of practitioners Rebekah provides a range of learning opportunities that hone and harness the skills, expertise and abilities of people to meet the situations and challenges they face at work.

Rebekah started her career in Primary Care and now works exclusively with the NHS. She currently delivers a range of bespoke interventions across GP Practices, PCNs, CCGs/ICS and secondary care. Rebekah is at the forefront of the provision of leadership, culture and team development for clinicians and managers and believes that understanding the context, culture and impact of now is vital l in supporting people to get through the challenge of now. All her work is grounded in the science of psychology but she focuses on how to apply that knowledge and learning in a practical and lived way.

Ways of Thinking About Change in Primary Care Workshop

About this session:

Are you finding it difficult to influence change right now? Would you be open to thinking about different ways to see and think about the context you work in?

This is a 3 hour ‘bite-size’ workshop designed to introduce those who are involved in supporting change and transformation in Primary Care settings to the benefits of the OD (Organisation Development) technique of looking at change through different lenses.

How we ‘see’ our organisation, or network, or environment in which we work determines how we try and influence it or make changes happen. So, if we think about it in a different way, does this mean other options or approaches could emerge? Is your organisation like a steam engine? Or a plate of spaghetti? Or a village? Or something else?

This workshop is designed for people to pause ‘doing’ and to think about these ideas in relation to their own workplace, and the things they are currently trying to progress. Participants will get an opportunity to work with others thinking about a core question, “…what other ways are there of approaching this?”

This is a workshop and not a webinar so you can expect it to be practical and interactive with a focus on the issues you are facing today. Our aim is to create an atmosphere where participants feel willing and able to talk openly with colleagues from Primary Care. You can expect the workshop to be very participative and will be working in small groups with other colleagues, as well as hearing about the core ideas in the larger group.

What will be covered:

During the session you will:

  • be able to view and explain your own work environment in new ways – which in turn supports innovation and thinking about new ways forward
  • be able to practice a peer support and participation process to work on your own real-life issues
  • be signposted to further OD resources to continue your thinking

Who the session is for:

This virtual event is for primary care colleagues in the South East region, especially practice managers, who find themselves needing to lead change efforts in their own practices and beyond. It may be particularly relevant for those who:

  • Would like to think creatively about creating sustainable change
  • Are interested in exploring an approach to change that sits separately in its foundation to some of the traditional QI approaches

Register your place:

This workshop is on Tuesday, 22nd February 9:30-12:30. If you are interested in attending this session, please complete our registration form Please be aware that spaces on this workshop are limited and you will receive a confirmation email of your place.

About the Facilitator, Simon Bird:

Simon has worked with organisations in the fields of leadership and organisation development as a consultant, coach, designer and facilitator for over 15 years.   A significant part of his career has been spent working in and around the NHS, and with healthcare leaders from a wide variety of backgrounds.

He has an interest in innovative development approaches, as well as the ongoing design and implementation of sustainable and pragmatic solutions – crucial during Covid-19.   His current work includes working with intact teams and networks – with a focus on effectiveness and how to respond to a complex and evolving environment.

He works across the organisation development disciplines – which include organisation and team culture, change leadership, leadership development, systemic team coaching and one to one coaching.  His work is typically with a wide range of clients in the public, private and not for profit sectors.   Major clients in 2020 include the NHS Leadership Academy, an international scientific research NGO, a large combined local authority in England, and an international private sector consultancy.

Simon was most recently a partner with the global consultancy Korn Ferry Hay Group, where he led a team of consultants and advisers who worked across a portfolio of clients.  He left Korn Ferry Hay Group in 2017 to work independently and in association with other consultants, establishing Thorpebird Consulting.

Simon has worked at chief executive level, with executive teams, operational and frontline teams to support them in building capability, bring about improvements and develop ways of working.   He has worked extensively with people from all levels and many professions – and on a one to one basis, through to organisation wide development interventions.