Leadership Espresso – Exploring workplace conflict and how mediation can help

About the session:

Workplace conflict of any sort, ranging from a process disagreement to personal conflict can be stressful, time consuming and disruptive for those directly & indirectly involved. Responding to conflict when it arises and addressing the root cause at the earliest opportunity can reduce how wide reaching and entrenched the conflict becomes and help to limit the negative residual impact that can often ripple through a team.

Mediation is about working with the employees who are central to the conflict situation.  Helping them understand the key issues, determine possible solutions and how to move forward beyond the conflict.

This espresso learning session will give you an interesting and meaningful guide through critical elements of conflict, why it exists and what we can do about it when it arises in our workplace. It will be a combination of shared experience, useful model and practical tips & language to use after the session.  The content is aimed at conflict in the workplace, its impacts on individuals and the wider team, why it exists and how mediation skills can be utilised to minimise and reduce the frequency of situations arising. This session will focus on the areas detailed below and provide individuals with the knowledge, insight and know-how in using conflict questions to address conflict confidently, in order to resolve matters independently.


  • Changing world of work – why this connected to conflict in the workplace
  • What are the components & context of conflict?
  • What is my role as manager in the conflict?
  • How to address conflict before mediation
  • Workplace mediator model (tools and skills) & conflict resolution model (tools and skills)
  • Understanding starting positions in a team mediation

Who is this session for?

The NHS Leadership Academy provides leadership development for people of all backgrounds and experiences across health and care.

Book your Place:

In advance of attending this session, we ask you to start thinking about your motivations, please identify one objective which you hope to achieve in attending this event.

If you are unable to attend any of the sessions above please register via our Expression of Interest page, this will help us to understand the demand for our programmes and plan accordingly. You will also be notified when we release new dates for this workshop.

If your circumstances change and you can no longer attend, please email [email protected]

The session will be delivered virtually on Zoom

About the Facilitators

Noelle Davies, Workplace Mediator

Delivered by Noelle Davies a qualified Workplace Mediator & Conflict Coach who works across a range of public and private sector industries as a conflict expert.